Troubleshooting Process for CBNAAT

The most common situations that need troubleshooting while using CBNAAT are:

• Hardware or instrument problems
• Failures without error codes 
• Failures with error codes 

Troubleshooting Approach

1. In case of an issue, a message will be displayed (often with an error code). 
2. Check if the error affects one particular module. 
3. Refer to the CBNAAT user manual and follow the recommended corrective action.

If the problem persists, continue to use other modules in the meantime (if possible), and exclude the faulty modules from the tests. Contact the technical support team.

How to reach the technical support team?

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Resources

• GeneXpert Current Operator Manual.
• Cepheid HBDC Training: Troubleshooting.

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